This is a graded item ( unless stated as New)
We are graded electrical specialists and the majority of our products are either graded products or cosmetic seconds. This means that somewhere on the item small scratches or blemishes may be visible and the boxes may be tatty or non original. These products are electrically perfect and carry a 6 month return to base warranty unless stated otherwise.
We do also sell Brand New items on certain product lines. Any brand new items will have “New” in the title or description. If the listing does not specify “New” it will be a graded item. If you have any queries please do not hesitate to contact us on 01384 483 286 or send us an email to firstname.lastname@example.org and one of the team will be happy to help.
For more information please read About Us or Terms and Conditions
For all of our graded products excluding large appliances will carry a 6 month return to base warranty, large appliances will carry a 3 month return to base warranty. For the first 30 days, if the item is faulty a replacement item or full refund will be issued upon the return of the faulty item. In most cases a pre-paid returns label will be sent via email, however any item that is deemed to be too small for standard courier will need to be posted back via a Royal Mail 2nd class service and we will reimburse upto £3 for the postage cost.
If the item is unwanted but has been sold correctly then a refund minus the postage will be issued. It is the responsibility of the buyer to return the item in the original packaging in an unused and resellable condition. Any signs of use or damage will affect the total refund amount.
After the first 30 days any faulty items will be repaired or replaced if unrepairable, under the 6 month return to base warranty. It is the responsibility of the buyer to return the item at their own cost within this period.
All items listed as New will carry full warranty for more information please contact us.
Please note large appliances will not be collected or delivered by Kettle and Toaster Man under any circumstances and buyer assumes all responsibility.
More information can be found in Terms and Conditions.