Warranty Information

All refurbished / graded products will carry a six month return to base warrenty unless stated othererwise ( e.g Large Appliaances) For the first 30 days, if the item is faulty a full refund will be issued. If the item is unwanted but the item has been sold correctly then a refund minus the postage will be issued and it is the responsibility of the buyer to return the item. After the first 30 days the item will be repaired or replaced. It is the responsibility of the buyer to return items after the initial 30 days. In the event of an item damaged in transit we must receive notification within 48 hours of receipt. Any faulty items must be returned in their original packaging and with all relevant paperwork included to enable our warehouse staff to check and process any such item(s). If any fault described by customers can not be replicated by our engineers or no fault is found a refund minus any postage costs will be issued. This does not affect your statatory rights

All new items sold by Kettle and Toaster Man will be sold with the full manufactures warrenty.For the first 30 days, if the item is faulty a full refund will be issued. If the item is unwanted but the item has been sold correctly then a refund minus the postage will be issued and it is the responsibility of the buyer to return the item. After the first 30 days the item will be repaired or replaced. It is the responsibility of the buyer to return items after the initial 30 days. In the event of an item damaged in transit we must receive notification within 48 hours of receipt. Any faulty items must be returned in their original packaging and with all relevant paperwork included to enable our warehouse staff to check and process any such item(s). If any fault described by customers can not be replicated by our engineers or no fault is found a refund minus any postage costs will be issued. This does not affect your statatory rights. In some circumstances with new products we may have to pass your deails onto the team who handle our new products.

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